Terms & Guidelines

TERMS & GUIDELINES

Booking

Your contract is with Times Travel & Explorer Sdn Bhd. A contract exists between us when we have confirmed you on our tour / hotel booking / or any other travel related services of your choice and we have received your booking request and deposits. All correspondence/s in respect of Tours / Travel Service bookings should be addressed to Times Travel & Explorer Sdn Bhd KL.


Payments

For the services contracted, 50 % advance payment should be made to hold the booking on a confirmed basis and the balance amount should be paid before commencement of your tour. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above in some cases like special train journeys like Eurostar, hotel or Apartment bookings during the high peak tourist season (X-Mas, New Year) full payment is required to be sent in advance.


Payment Options

Payment can be made by Bank Transfer, Cash payment to our office or Cheque. All payments should be free and clear of any withholding tax and deduction. Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.


Rights to amend the itinerary if required:

Tour once commenced will strictly go as per the itinerary finalized. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for safety and well being of our esteemed passengers.


Policy Regarding Cancellation / No Show / Early Departure:

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive Official Email or Official Company stamped letter in writing and cancellation charges would be as follows:

  • 60 days & prior to arrival - 10% of the tour/service cost.
  • 59 days to 25 days prior to arrival - 20% of the tour/service cost.
  • 29 days to 14 days prior to arrival - 25% of the tour/service cost.
  • 15 days to 08 days prior to arrival - 50% of the tour/service cost.
  • 07 days & less, prior to arrival or no show - NO REFUND.

Please note - Irrespective of above mentioned cancellations slabs - in case of cancellation of tour services after the booking is made with us - a minimum 10% service charges would be applicable. In case of booking cases like special train journeys like Eurostar, hotel or Apartment bookings during the high peak tourist season, special event, Matches etc. full payment is required to be sent in advance. With NO refund will be provided irrespective of the period.

In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.


Refund:

In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.


Our Liabilities & Limitations:

Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Government, the same would be charged as extra.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule.

Numerous factors such as weather, road / traffic conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well being.

Our rates are based on the prevailing rates as negotiated by us with the hotels, trains etc. Hotels and Trains retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or Trains. All hotel bookings are based on usual check in and checkout time of the hotels until unless indicated in the itinerary.

We shall not be responsible for any delays & alterations in the programmed or expenses incurred - directly or indirectly - due to natural hazards, Train cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.

We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client's risk.


Health:

Any person who has a contagious disease is forbidden to travel; any person found during the tour with such a disease will be asked to leave the tour and will have to make their own arrangements to return home.


Arrival and Departure Policy:

  • Check-in - 14.00 – 15.00 Hours
  • Check-out – 10.00 - 12.00 Hours

Child Policy:

  • 0-23 months stay free of charge when sharing bed with 2 full paying
  • 2-11 years pay 85% of the adult cost when sharing room with 2 full paying pax.
  • 12 years and above pay Full adult cost.

Tipping Policy:

It is customary to pay EUR 2 per person per day as tips to the driver/Tour guide/coordinator.


BOOKING PROCEDURE:

Kindly send Slip payment, Passport Copy and Rooming List to Email (husaini.timestravel@gmail.com) or WhatsApp to Staff Tour Department TIMES TRAVEL & EXPLOXER SDN BHD


BANK DETAILS:

ACCOUNT NAME:
TIMES TRAVEL & EXPLORER SDN BHD
BANK NAME:
CIMB BANK (KLCC Branch) / BANK ISLAM
ACCOUNT CIMB BANK NUMBER:
8600161040
ACCOUNT BANK ISLAM NUMBER:
14210010011743

Terms of Conditions

  • The above rates are subject to change without prior notice
  • The sequence of the itinerary above is subject to change
  • Tour fare deposit amount paid is NOT REFUNDABLE after booking
  • High season surcharge to be advice
  • Reservation will be made upon confirmation from your side
  • Passport must valid at least 06 Month from date travelling
  • Times Travel & Explorer Tours Sdn Bhd will not be responsible suppose any passenger stuck in immigration and fare will not be refundable
  • For any unused serviced is NOT REFUNDABLE